Welcome to CityGateway. These Terms of Service govern your use of our travel planning and booking platform. By using our services, you enter into a legally binding agreement with CityGateway, Inc. Please read these terms carefully.
Acceptance of Terms
By accessing or using CityGateway ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service. We reserve the right to modify these Terms at any time, and your continued use of the Service constitutes acceptance of any changes.
User Accounts
To access certain features of the Service, you may need to create an account. You are responsible for:
• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Ensuring your account information is accurate and up-to-date
• Notifying us immediately of any unauthorized use
Guest Mode: You may use our Service without creating an account, but Guest data expires after 7 days. Guest users have limited access to certain premium features.
Payments and Refunds
Booking Terms:
• All prices are displayed in USD unless otherwise stated
• Payments are processed securely through our payment provider (Shopify)
• Bookings are subject to availability and confirmation
• You will receive a confirmation email after successful payment
Refund Policy:
• Cancellations made 7+ days before travel: Full refund minus processing fee
• Cancellations made 3-6 days before travel: 50% refund
• Cancellations made less than 3 days before travel: No refund
• Force majeure events may be eligible for full refund (reviewed case-by-case)
Packages are non-transferable unless otherwise specified.
User Conduct
You agree NOT to:
• Use the Service for any illegal or unauthorized purpose
• Violate any laws in your jurisdiction
• Infringe upon or violate intellectual property rights
• Upload or transmit viruses or malicious code
• Attempt to gain unauthorized access to our systems
• Collect or harvest user data without consent
• Impersonate any person or entity
• Interfere with or disrupt the Service
• Use automated systems (bots, scrapers) without permission
Violation of these terms may result in immediate account termination and legal action.
Intellectual Property
All content on CityGateway, including but not limited to:
• Text, graphics, logos, and images
• Software and source code
• Travel itineraries and recommendations
• UI/UX design elements
...is the property of CityGateway or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not:
• Reproduce, distribute, or create derivative works
• Use our trademarks without written permission
• Remove copyright or proprietary notices
• Frame or mirror any part of the Service
User-Generated Content: You retain ownership of content you submit, but grant us a worldwide, royalty-free license to use, display, and distribute it for Service improvement purposes.
Liability and Disclaimers
Disclaimer of Warranties:
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DO NOT GUARANTEE:
• Uninterrupted or error-free service
• Accuracy of travel information or recommendations
• Availability of third-party services (hotels, activities)
• That the Service meets your specific requirements
Limitation of Liability:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CITYGATEWAY SHALL NOT BE LIABLE FOR:
• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages exceeding the amount paid for services in the past 12 months
Travel Risks: You acknowledge that travel involves inherent risks. We are not responsible for events beyond our control, including but not limited to: weather, natural disasters, political instability, health emergencies, or third-party service failures.
Third-Party Services
CityGateway integrates with third-party services for enhanced functionality:
Google Maps API for location services and mapping
Shopify for secure payment processing
OpenAI for AI-powered travel recommendations
Supabase for authentication and database services
Your use of these third-party services is subject to their respective terms and conditions. We are not responsible for the practices or content of third-party services.
Account Termination
We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including but not limited to:
Breach of these Terms of Service
Fraudulent or illegal activity
Non-payment of fees
Abuse of our platform or staff
Upon termination, your right to use the Service will immediately cease. You may request data export before termination.
Governing Law and Disputes
These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.
Dispute Resolution: Any disputes arising from these Terms or your use of the Service shall be resolved through:
Good faith negotiations between parties
Mediation if negotiations fail
Binding arbitration in San Francisco, California (if mediation fails)
You waive your right to participate in class action lawsuits or class-wide arbitration.
Questions About These Terms?
If you have any questions or concerns about these Terms of Service, please contact us:
• Email: legal@citygateway.com
• Phone: +1 (555) 123-4567
• Address: 123 Travel Street, San Francisco, CA 94102
Business Hours: Monday - Friday, 9 AM - 6 PM PST
Severability Clause
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect.
Acknowledgment
BY USING CITYGATEWAY, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE OUR SERVICE.